Privacy Policy
Strategic Athena LLC, doing business as Home Care by Athena (“Home Care by Athena,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit homecarebyathena.com, request a quote or service, or communicate with us by phone, email, or text message.
1. Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number, service address, and message content when you submit a form, request a quote, book an appointment, or contact us
- Account or job details related to the services you request
- Records of calls, texts, and emails related to your request or service
We may automatically collect:
- Device and browser information, IP address, pages visited, and similar usage data
- Cookies and similar technologies used to operate and improve the site
2. How We Use Information
We use personal information to:
- Respond to inquiries, provide quotes, schedule and complete services, and send appointment or job follow-ups
- Send SMS/text messages you consented to receive (for example, appointment reminders, quote follow-ups, scheduling updates, and service status)
- Provide customer support
- Improve our website and operations
- Comply with law and protect our rights and safety
3. Text Messaging / SMS
If you provide a mobile number and consent to texts, we may send SMS messages related to appointment reminders, quote follow-ups, scheduling, and service updates.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at 916-546-2030 or carly@homecarebyathena.com.
Consent to receive texts is not a condition of purchasing any goods or services.
4. No Sharing of Mobile Information for Marketing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your mobile number, SMS opt-in data, or texting consent. We do not share that information with third parties or affiliates for their marketing or promotional use.
5. How We Share Information
We may share information only as needed to run the business:
- Service providers who help us operate (for example, phone/texting platforms, website hosting, scheduling, payment processors, and customer-support tools). These providers may process data only to perform services for us and are not permitted to use mobile opt-in data for their own marketing.
- Professional advisors (attorneys, accountants) as needed
- When required by law, court order, or to protect rights, safety, or property
- In connection with a merger, sale, or transfer of business assets, subject to this Policy
We do not sell personal information.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No internet transmission or electronic storage method is 100% secure.
7. Retention
We keep personal information only as long as needed for the purposes described in this Policy, to complete requested services, and as required by law or legitimate business records.
8. Your Choices
- SMS: Reply STOP to cancel texts. Reply HELP for help.
- Email: Use the unsubscribe link in marketing emails, if any.
- Cookies: Adjust browser settings to limit cookies.
- Access / correction / deletion: Contact us at the address below to request access, correction, or deletion of personal information, subject to applicable law.
9. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our site may link to third-party sites. Their privacy practices are their own. Review those policies before providing information.
11. Changes
We may update this Policy. The “Last Updated” date will change when we do. Continued use of the site after an update means you accept the revised Policy.